How to fix corrupt or incomplete installation?
If you start getting unexpected exceptions related to the database, or some packages(add-ons, Asterisk, others) didn’t get updated after updating from the VitalPBX’s GUI, it is possible that the...
View ArticleHow to correctly configure VitalPBX Mobile
The new version of VitalPBX Mobile requires the following configuration to work correctly: You have to create a dedicated PJSIP account with two contacts as maximum. Don’t use the same account for...
View ArticleHow do I permanently move the recordings to a new Disk?
All the steps will be made in the Linux console with root privileges. The aim is to move the monitor folder to a different location, in this case in an additional disk mounted on the server. 1.- Stop...
View ArticleHow to move Sonata Stats to a remote server?
If you’d like to move Sonata Stats to another server, to reduce the load on the main VitalPBX server. First, install the Sonata Stats on your new server. Then, you will need to edit this file...
View ArticleHow to restore VitalPBX backup from command line?
Sometimes, because of the backup size, we are unable to restore it using the VitalPBX GUI; this happens because the server comes configured to support files no larger than 500 M. So, what can we do...
View ArticleHow to share modules/add-ons with Tenants on VitalPBX?
You may have faced the need to share some modules/add-ons with your customers. After installing a module like the Virtual Faxes, or the Custom Contexts, you may have encountered that the module is...
View ArticleDoes VitalPBX offer a trial version?
If you want to test VitalPBX, you don’t need a Trial license. You can download VitalPBX directly through our website, and install it on any dedicated hardware, virtual machine, or VPS Service Provider...
View ArticleHow do I get a trial license?
We can give you a 15-trial. When getting a trial license, you will need to enter a valid credit card number, since once the trial period is over, charges will start applying. But don’t worry, you can...
View ArticleHow to Migrate from VitalPBX 3 to VitalPBX 4?
Migrating from VitalPBX 3 to VitalPBX 4 can seem like a daunting task, but with the help of the Backup and Restore module, the process can be simplified. Here are the steps you need to follow to make...
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Microsoft Teams Direct Routing IP Addresses
When using your own SIP Trunk (BYOT) in combination with a VitalPBX to setup Direct Routing to Microsoft Teams you will need to make some firewall rules. You can find the up to date IP addresses in...
View ArticleHow to access MariaDB remotely?
We do not recommend creating an external shortcut to the database for security. But if you know what you’re doing, you’ll know your own risks. In order to remotely access MySQL (MariaDB) in VitalPBX...
View ArticleHow many VitXi Users does my Server support?
The number of simultaneous VitXi Users will depend on the characteristics of your Server, especially the RAM memory. Each VitXi user consumes an average of 3 Apache sessions. Apache is configured to...
View ArticleHow to add disk space in a Digital Ocean Droplet?
There are two ways to add space to your Digital Ocean Droplet: 1.- By doing the Resize of our Droplet (an option that you find in the list of your Droplet, in the menu at the end that is shown with 3...
View ArticleHow to connect an external drive (NAS or Storage Server) in VitalPBX to store...
There are several ways to add more disk capacity to our VitalPBX server, next we will show how to create and connect a remote storage unit. Scenery We have two servers: 1.- VitalPBX Server 2.- Storage...
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How to migrate large volumes of Recordings, CDRs and Statistics from one...
On some occasions, the amount of recordings that we have in a VitalPBX makes it impossible to make a backup to transfer it to another server. Even though we can do the backup from the console, there...
View ArticleVitalPBX Connect Provisioning/Push Server List
Provisioning server (USA). 198.71.61.43 The current push Server list of IPs (both IPv4 and IPv6) follows: 159.65.167.207 159.65.186.176 159.65.251.173 159.65.252.186 159.65.253.49 159.89.179.103...
View ArticleWhat are the differences between VitalPBX Mobile and VitalPBX Connect?
Many have asked us the difference between VitalPBX Mobile and VitalPBX Connect. Below we detail the differences. First of all VitalPBX Mobile is only compatible with VitalPBX 3 and VitalPBX Connect is...
View ArticleHow do I change the IP to static in VitalPBX 4?
By default, our system’s IP address in Debian is obtained through DHCP, however, you can modify it and assign it a static IP address using the following steps: Edit the following file with nano,...
View ArticleHow do I do a speed test to test the bandwidth I have available?
On some occasions, clients have reported to us that calls do not sound choppy. When we entered to support it we noticed two common characteristics: 1.- Insufficient bandwidth for the volume of calls...
View ArticleHow to reset VitalPBX, Sonata Suite Products and VitXi WebRTC password...
Connect to your server console and run the following command: VitalPBX GUI [root@vitalpbx ]# vitalpbx reset-pwd {user} Immediately after, enter the explorer and type the new password. Sonata Stats...
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